Refund and Returns Policy for FoodBinaa

Effective Date: 11/03/2025

At FoodBinaa, we are committed to ensuring that our customers are completely satisfied with their musical instrument purchases. If for any reason you are not satisfied with your purchase, we offer a flexible refund and return policy to make your shopping experience as smooth as possible.

This Refund and Returns Policy outlines the terms and conditions for returning products purchased from FoodBinaa.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • Time Frame: You must initiate a return within 30 days from the date of receipt.
  • Product Condition: Items must be in new, unused condition and returned in their original packaging. Products that have been damaged, used, or altered are not eligible for return.
  • Proof of Purchase: You must provide proof of purchase, such as an order number or receipt, to initiate a return.

Note: Certain items, such as custom-built instruments, clearance items, or items marked as “non-returnable,” are not eligible for return.

2. How to Return an Item

If you are eligible for a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@foodbinaa.com within 30 days of receiving your order. Provide your order number, the item you wish to return, and the reason for the return.

  2. Return Authorization: Our customer service team will review your request and provide a Return Authorization (RA) number along with instructions on how to return the product.

  3. Packaging the Item: Carefully package the item in its original packaging to prevent damage during the return shipping process. Include the RA number and proof of purchase inside the package.

  4. Shipping the Return: Ship the item back to the address provided in the return instructions. You are responsible for the shipping costs unless the return is due to a defective or incorrect item.

3. Refund Process

Once we receive and inspect the returned item, we will process your refund. Refunds will be issued according to the following guidelines:

  • Refund Method: Refunds will be credited to the original payment method used for the purchase (credit card, debit card, or PayPal). If the original payment method is no longer available, please contact us to discuss alternative options.

  • Processing Time: After we receive the returned item, refunds will be processed within 5-7 business days. You will receive a notification once the refund has been issued.

  • Non-refundable Items: Shipping charges are non-refundable unless the item was defective or there was an error on our part. Customers are responsible for return shipping costs unless the return is due to our mistake.

4. Defective or Damaged Items

If your product arrives defective or damaged, we offer a full refund or replacement:

  • Defective or Damaged Upon Arrival: If the product is defective or was damaged during shipping, please notify us within 7 days of receiving the item. We will provide you with a prepaid return shipping label and a replacement or full refund.

  • Inspection Process: Upon receiving the returned item, we will inspect it to verify the damage or defect. If it is found to be eligible for a return due to defect or damage, we will issue a full refund or send a replacement as per your preference.

5. Exchanges

At this time, FoodBinaa does not offer direct exchanges. If you wish to exchange an item for a different product, you will need to return the original product and place a new order for the desired item.

6. Non-returnable Items

The following products are non-returnable and cannot be refunded or exchanged:

  • Custom-built or personalized instruments
  • Items marked as “Final Sale” or “Non-returnable”
  • Clearance or discounted items (unless defective)
  • Gift cards

7. Contact Information

If you have any questions or need assistance with a return, please contact our customer support team:

By purchasing from FoodBinaa, you acknowledge and agree to our Refund and Returns Policy. We aim to provide you with a hassle-free shopping experience and are here to help with any return-related inquiries.