Sales Policy for FoodBinaa

Effective Date: 11/03/2025

Welcome to FoodBinaa, your one-stop destination for premium musical instruments and accessories. Our mission is to provide musicians of all levels with high-quality instruments, from beginner to professional, while delivering exceptional customer service and a seamless shopping experience.

This Sales Policy outlines the terms and conditions related to purchasing musical instruments and accessories from FoodBinaa. By making a purchase through our website, foodbinaa.com, you agree to these terms.

1. General Sales Terms

At FoodBinaa, we offer a broad range of musical instruments and accessories. Whether you are purchasing an electric guitar, a keyboard, or any other instrument, we aim to provide you with a smooth and enjoyable shopping experience.

  • Product Availability: We strive to ensure all products listed on our website are available. However, some items may occasionally go out of stock. If an item you ordered is unavailable, we will notify you immediately and provide options for a replacement or refund.

  • Pricing and Payment: All prices listed on foodbinaa.com are in USD. Prices are subject to change without notice. The final price will be calculated during checkout, including taxes, shipping, and any applicable discounts. We accept a variety of payment methods, including credit cards, debit cards, and online payment options such as PayPal. Your payment will be processed securely, and no financial details will be stored on our website.

  • Order Confirmation: After completing your purchase, you will receive an order confirmation email with details about your products, total cost, and estimated delivery time. Please review the details carefully and contact us immediately if you notice any discrepancies.

2. Shipping and Delivery

  • Shipping Methods: We offer various shipping methods, including standard, expedited, and overnight shipping. Shipping costs are calculated based on the delivery address and weight of the items in your order.

  • Order Processing Time: Orders are typically processed within 1-2 business days. Please note that processing time does not include weekends or holidays. Orders placed after 3:00 PM or on weekends will be processed the next business day.

  • Delivery Time: Delivery times depend on the shipping method you choose. Standard shipping typically takes 5-7 business days, while expedited shipping can reduce delivery time to 2-3 business days. Please note that delivery times may be extended during peak seasons (e.g., holidays).

  • International Shipping: We offer international shipping to select countries. International orders may be subject to import duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer.

3. Return and Refund Policy

At FoodBinaa, we want you to be satisfied with your purchase. If for any reason you are not completely happy with your product, we offer a 30-day return policy.

  • Eligibility for Returns: To be eligible for a return, items must be unused, undamaged, and in their original packaging. Certain items, such as custom-built instruments or clearance items, may not be eligible for return.

  • Return Process: To initiate a return, contact our customer service team at info@foodbinaa.com within 30 days of receiving your order. We will provide you with a return authorization and instructions on how to return your items.

  • Refunds: Once we receive the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable unless the item is defective or the return is due to an error on our part.

4. Damaged or Defective Products

  • Inspection: Upon receiving your order, please inspect your items immediately for any damage or defects. If you find that the product is damaged or defective, contact us within 7 days of receiving the item to initiate a return or replacement.

  • Damaged during Transit: If your product was damaged during shipping, we will provide you with a prepaid return label and process a full refund or replacement.

5. Order Cancellations

  • Before Shipping: If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will attempt to cancel your order, and if successful, we will issue a full refund.

  • After Shipping: If your order has already been shipped, you must follow our return process to return the product and receive a refund.

6. Warranty

  • Product Warranty: Many of our products come with a manufacturer’s warranty. The terms of the warranty will vary by product and manufacturer. For more information about the specific warranty terms for your purchase, please refer to the product page or contact our customer support team at info@foodbinaa.com.

7. Customer Support

Our dedicated customer support team is here to assist you with any questions or concerns regarding your order. Whether you need help selecting the right product or have questions about shipping, returns, or warranties, we are here to help.

By making a purchase from FoodBinaa, you acknowledge that you have read, understood, and agreed to the terms of this Sales Policy.

Thank you for choosing FoodBinaa! We are committed to providing you with the best shopping experience for all your musical instrument needs.